All class cancellations must be made at least 24 hours before your pre-booked class or session in order to avoid being charged.
If you fail to cancel your session 24 hours in advance, you will be charged for the session.
Fitter Stronger You understands that emergencies do happen, so we allow you a single short-notice cancellation, free of charge. This only applies if Fitter Stronger You is notified of cancellation prior to the session start time. Non attendance without prior notification will be charged in full and the emergency waiver of fees will not apply.
If for any reason you are late, please be aware that the session will continue until the agreed finish time. For example, if you have booked an hour session and arrive 10 minutes late, then the session will last 50 minutes.
Should you arrive more than 30 minutes after the start time, the session will be cancelled and charged as a no-show.
Although the cancellations and lateness policies may seem strict they are in place to benefit all members. With limited spaces available per class, not showing up or a last minute cancellation will mean other members may miss out.